Monitor and respond to customer reviews across platforms. Improve your local reputation and search rankings.
Great local business! The service was exceptional and the staff was very friendly. Would definitely recommend to friends and family looking for quality service in the area.
Disappointed with my recent visit. The wait time was too long and when I finally received service, it wasn't what I expected. I hope they can improve in the future.
Your response: We're truly sorry for your disappointing experience, Sarah. We'd like to make things right. Please contact our manager at manager@example.com so we can address your concerns personally and ensure a better experience next time.
Responded 5 days ago
Solid service and good value for money. The only reason I'm not giving 5 stars is because I had to wait a bit longer than expected. Other than that, very professional and knowledgeable team.
Across all platforms
Common positive themes: service, quality, staff, friendly, value
Common negative themes: wait time, price, parking
Reviews responded to
Days avg. response time
2 reviews need response
1 review is over 48 hours old
Thank you for your kind words, [Customer Name]! We're so glad you had a great experience with our team. We strive to provide exceptional service to all our customers and look forward to serving you again soon.
We're truly sorry for your disappointing experience, [Customer Name]. We'd like to make things right. Please contact our manager at [Contact Information] so we can address your concerns personally and ensure a better experience next time.
Link your Google My Business, Yelp, Facebook, and other review platforms to centralize all your customer feedback in one dashboard.
Get instant notifications when new reviews come in. Our sentiment analysis automatically categorizes reviews as positive, neutral, or negative so you can prioritize responses.
Use our response templates or create your own to quickly reply to customer reviews. Customize your responses to address specific feedback and show customers you care.
Track your review performance over time with detailed analytics. Identify trends, common issues, and areas for improvement to enhance your customer experience and boost your local search rankings.
Effectively managing your online reviews can significantly impact your local search rankings and business reputation.
Google considers review quantity, quality, and your response rate when determining local search rankings.
Responding to reviews shows potential customers that you value feedback and are committed to customer satisfaction.
Voice assistants often prioritize highly-rated businesses when responding to "near me" searches.
Reviews provide valuable feedback that can help you identify strengths and areas for improvement in your business.
Addressing negative reviews can help recover unhappy customers and turn them into loyal advocates.
Reviews containing relevant keywords naturally enhance your local SEO without any additional effort.
Start managing your reviews effectively and boost your local search rankings today.
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